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Our Customer Success team is dedicated to helping customers achieve measurable security outcomes and long-term value from their investments. Our team works closely with customers throughout their journey—starting at onboarding and continuing through adoption, optimization, and renewal—to ensure solutions are fully aligned with business objectives.
We make cybersecurity simple from day one. Our onboarding process is built to minimize disruption while maximizing protection. We collaborate with your internal teams to understand your infrastructure, business priorities, and risk profile—then configure our services to fit your environment.
Following onboarding, our focus shifts to driving sustained value. During the Solution Adoption phase, we monitor platform utilization, refine policies, and ensure security controls are tuned to your environment. Our goal is to ensure your organization moves beyond deployment to true operational maturity
Cybersecurity is not a one-time project—it’s an evolving program. Our Risk-Managed Roadmapping service helps you build a clear, prioritized security strategy aligned to your business objectives and risk tolerance. The result: a security strategy that is proactive, defensible, and aligned to long-term business success.
Renewal is more than a contract milestone—it’s a validation of measurable security value. During the renewal phase, we work closely with your team to review performance, demonstrate risk reduction outcomes, and ensure continued alignment with your evolving business objectives.
Account Manager
I’ve been with Port53 for over four years. As an Account Manager I work with our existing clients to strengthen their security profiles. I love working with my clients to help solve problems and stay secure in an ever-changing tech landscape. Outside of work, I love the outdoors-originally from Montana, I now live in California, where I enjoy hiking, camping, and staying active. I also have a 6 month old cat named Ziggy who is super cute and funny.
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Renewals Manager
I'm passionate about helping clients enhance and evolve their security tools while cultivating long-term, trust-based relationships. I thrive on understanding each client’s unique needs and delivering tailored solutions that foster lasting partnerships. Having called New York City home for the past three years, I enjoy exploring the city’s vibrant food scene, discovering new restaurants, and taking long walks through its eclectic neighborhoods.
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Account Manager
Six years ago I started my Port53 journey and worked my way onto our Customer Success team helping our clients to optimize their solutions. Today, as our Lead Customer Success Manager, I am passionate about working with clients to help them strategically build out their security roadmaps and decide if our Managed XDR Program is a fit for them. My experience here has been a key element in my professional development & personal refinement journey-values that are very important to me.
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Account Manager
I've been with Port53 for going on four years, and during that time, I've had the opportunity to work closely with our customer base. Most recently, I transitioned from helping grow our Renewals team into a Customer Success Manager role, where I now partner directly with our clients to support their long-term cyber strategy.I love building strong relationships and helping customers get value out of our partnership. It's rewarding to be part of their ongoing security journey. Outside of work, you'll find me running in Central Park.
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Renewals Manager
I'm passionate about creating a customer experience that’s seamless, positive, and truly valuable. I love connecting with customers, building strong relationships, understanding their needs, and making sure they’re set up for continued success with the right tools and support. When I’m not working, you can find me on a court playing racket sports, tracking down the best sushi in the city, or taking long walks through Central Park to recharge.
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Account Development Representative
I’m dedicated to supporting our customers and ensuring their security are working effectively for their environment. I focus on building strong, trusted relationships by staying connected, being proactive, and serving as an easy point of contact whenever needs arise. Outside of the security world, you’ll usually find me in the gym learning new calisthenics skills, playing basketball in Central Park, or catching a comedy show for a good laugh.
Account Manager
As a founding team member of Port53 Technologies, I've been instrumental in helping organizations harness the power of the cloud to revolutionize their security strategies. By leveraging machine learning and predictive analytics, I empower businesses to stay ahead of emerging threats. In today’s fast-paced, cloud-native world, I view security not as a box-checking exercise but as a dynamic, agile approach to safeguarding against the challenges of today and the evolving threats of tomorrow.
Let's MeetMeet with our team and learn how we can help to optimize your approach to security.
